The Class Utilization page will help you understand your schedule performance based by the key variables that make up a class (or visit). Class Utilization will only work for brands that use class/group types, and will not work for scheduled services.
Before You Begin
- The Class Utilization report is located under the Attendance tab.
- Permission access needed is 'Utilization Page'.
- Option to turn on Network Averages.
- The 'Staff' filter will be hidden for users who have access to more than 50 locations. This measure is to improve loading time.
- Filters dictate what appears on the entire page.
Future Bookings toggle: Default view shows 14 days, however, you can manually extend the date selector up to 30 days.
Date Range: Select from preset date ranges.
Date: Specify start and end date.
Category: Opportunity to change metric type by;
- Utilization: Number of completed visits (spots filled) divided by the numbers of spots available.
- Average Class Size: Total number of completed visits divided by the number of spots available. (average = number of visits / number of classes)
- Number of Clients: Total number of completed visits. (number of clients = number of visits)
Booking Status: Opportunity to change booking type by;
- Completed: Visits marked as completed.
- No Show: Visits marked as no show.
- Late Cancel: Visits marked as late canceled.
- Wait List: Visits marked as waitlisted.
Average Number of Days: The average number of days in advance that customers reserve classes (calculated as the class date minus the booking date).
Wait List Completed: Customers who were on a waitlist later joined a class and completed a visit.
When 'Future Bookings' is toggled ON:
- Open Booking: Customer is scheduled into the class.
- Wait Listed: Number of customers who are currently on the waitlist.
Average: Opportunity to view average by;
- Not selected: Results will only reflect the location selected.
- Network: The organization's average.
- Division: The average for the division the location resides under.
- District: The average for the district the location resides under.
- Region: The average for the region the location resides under.
Total: The total list of customers who have completed a visit.
Membership: Customers who attended a class (or service) using a membership package.
First Timers: Customers who attended a class (or service) for the first time; not purchase or visit type specific.
Intro Offers: Customers who attended a class (or service) with a packaged tagged as an intro offer. Learn more about tagging packages here.
Package: Customers who attended a class (or service) on a package.
Cross Club: Customers who attended a class (or service) in your location, but their origional profile resides in another location.
ClassPass: Customers who attended a class (or service) by way of ClassPass.
Other: Customers who attended a class (or service) with a credit not identified as a membership or package; example 'Free Session/Not Paid.'
Tag Icon: Get a preview of which packages/customers are contributing to the attendance percentage. Detail will include, for example, the customer's name, visit, membership, and package type.
Total Utilization Breakdown: Opportunity to segment the data by daily, weekly, monthly, or yearly.
Group By Day of the Week: Opportunity to aggregate results by day of week.