The Multi-Location Corporate page gives corporate level users the ability to see the network or compare locations on some key metrics.
Before you continue reading...
- The default for this page is to load the following five (5) metrics; Leads, Net Revenue, New Members, Active Members & Attrition Rate. Once loaded you can use the “metrics” dropdown menu to select from other metrics. Metrics available will depend on what your brand has set.
- When selecting a single metric, the columns can be sorted by clicking on the date or average. You can also download the data to an excel format.
Regions: If using this feature, we will only show the data related to those stores you grouped by each region.
Division: Based on your ClubReady Divisions, we will only display those stores that are part of the division(s) selected.
District: Like Divisions, we will use the same Districts that you have in ClubReady. We will only display those stores that are part of the division(s) selected.
Locations: You can manually select an individual location or select multiple locations.
Group By: This will allow you to filter by group of Region/Division/District/Location.
Metrics: These are the metrics we have available in this module. You can select one or many.
All Locations: Using the dates and filters selected, we will show you the data for all locations selected. We also include average over the time selected.
Breakdown by Location: This is where you can compare locations to each other. Like the All Locations view, we will show data over the time and filters selected as well as the average. It is highly suggested that when looking at comparing locations, you only select a single metric for ease of viewing.
Metrics Available:
- Active Members: Based on your organization/brand settings we will display the same value as on both the My Dashboard modules as well as the Membership page.
- Appointment to Conversion: Using the LASER page data to show Appointment to Conversions and shown in Percentage (%). This will match LASER when the Start from is set to Start from Appointment.
- Appointment to Show (From Appt): Using the LASER page data to show Appointment to Show and shown in Percentage (%). This will match LASER when the Start from is set to Start from Appointment.
- Appointment to Show (From Lead): Using the LASER page data to show Appointment to Show and shown in Percentage (%). This will match LASER when the Start from is set to Start from Lead.
- Monthly Attrition Rate: The percentage of members have cancelled during the current month. We look at the number of members from the end of last month and see how many of them have cancelled.
- Cancelled Members: Number of Active members who cancelled their agreement.
- Class Conversions: Number of clients who completed their first visit then purchased a qualifying package. Qualifying packages are based on brand mapping.
- First Time Clients: Clients who have completed their first class/appointment.
- Forecast: The amount of revenue the store can expect to have at the current month’s end.
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Frozen Members: The amount of frozen members across the network.
- Note:MLO is not calculated to match Frozen Members in the Membership Units module.
- Guest Closing %: The total number of Guest Enrollments divided by the number of Guests Shows.
- Guest Enrollments: The number of the above Guest Shows that purchased a membership or qualifying package. This metric will only count unique clients. If a client had multiple Guest Shows, they would still only show once in Guest Enrollments.
- Guest Shows: A guest is a prospect who completed a visit. This metrics will show all completed visits by prospects/guests.
- Guest Shows: Like above but only counting the number of unique Guest Shows.
- Gross Revenue: Total revenue BEFORE refunds and returns.
- Lead to Appointment: Using the LASER page data to show Lead to Appointment and shown in Percentage (%). This will match LASER when the Start from is set to Start from Lead.
- Lead to Enrollment: Using the LASER page data to show Lead to Enrollment and shown in Percentage (%). This will match LASER when the Start from is set to Start from Lead.
- Lead to Show: Using the LASER page data to show Lead to Show and shown in Percentage (%). This will match LASER when the Start from is set to Start from Lead.
- Leads/Profiles Created: Using the profile creation date to count the number of profiles created (leads).
- Net Revenue: Total revenue AFTER refunds and returns.
- New Members: Counting the first-time members. Does not include Rejoin members.
- Paying Members: This value will show which members have paid based on the membership agreement terms.
- Product Revenue: Total amount of revenue related to products.
- Prospect Appointments: Like above but only counting the number of unique Prospect Appointments
- Prospect Appointments: Any appointment booked for a prospect. A prospect is a client that has not yet converted to a qualifying package or membership. Qualifying packages are based on iKizmet mapping. Confirm with your brand contact on what is to be considered a qualifying package. This number will count multiple bookings of the same prospect.
- Show to Conversion: Using the LASER page data to display the Show to Conversion and shown in Percentage (%). This will match LASER when the Start from is set to Start from Appointment.
- Total Enrollments: All enrollments for the time frame. This will include all memberships as well as any non-membership package tagged in iKizmet as a conversion.
- Total Visits: The total number of completed visits.
- Unique Visits: Number of Returning Clients + Number of New Clients (Number of Returning Clients and Number of New Clients can be checked in Active Clients module on the Attendance page)
- Utilization: This will show the percentage of spots that were utilized compared to what was available(capacity).
- Total New: The total number of members who have purchased a membership for the first time or have rejoined.
- Rejoin: The total number of individuals who have reinstated their membership status, whether through an upgrade, downgrade, or reactivation following a period of inactivity.
- Rolling 30 Attrition Rate: The percentage of members have cancelled during the last 30 days. We look at the number of members from 30 days ago and see how many of them have cancelled.